EXCHANGE AND REFUND POLICY

Thank you for shopping at Ink Engine.

We stand behind the quality of each product that leaves our shop.  Returns and exchanges are not guaranteed and will be evaluated on a case-by-case basis.

Returns / Damaged / Defective Goods

In the rare chance that your item arrived damaged or defective, please contact us.  We may request photos of the items, please be ready to provide them when we reach out.

If we accept your return, you will be provided with a paid shipping return slip.  Your damaged/defective product must be received back to our warehouse before any refunds are provided.  Your return request MUST be submitted within 30 days of delivery.

Exchanges

We are happy to exchange your order if you have received the correct order, but aren't happy with the sizing.

  • 30 days within order ship date
  • The product is in its original packaging
  • The product isn't worn, washed, or damaged
  • You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for exchange.  Please do not mail items to us that have not been provided an RMN.

To obtain a Return Merchandise Number (RMN), contact us:

Send the product with its original packing and the RMA number, along with a note indicating what you'd like to exchange the product for, to:

1 - 1247 36 Ave NE
Calgary, Alberta
T4E 6N6

Please ensure to save your tracking information for the return shipment in case we need it for reference.

Once we have received your order back into our warehouse, we will contact you with the exchange shipping invoice to send you the new item.  Exchange shipping costs will be assessed upon receiving the item, or please request this information during the RMA process.

Once the exchange shipping invoice is paid, we will process the exchange.  Please note - exchanges my take up to 10 business days to process after they arrive.

If you do not contact us within 30 days of receiving your order, we will not be able to honor any exchanges or refunds.

Shipping charges

You will be responsible for return postage of your exchange item and the postage back to you.

You are responsible for the risk of loss of or damage to the product during shipping to Ink Engine.  Please ensure you purchase tracked shipping to avoid missing packages.

While we allow returns, we will not refund shipping costs of your order unless the item is being returned due to manufacturer or printing defect specifically.

Ink Engine is not responsible for shipping costs incurred for returning unwanted items.

Contact us

If you have any questions about our Exchanges and Refunds Policy, please contact us: